In Ohio, agencies and hospitals that are licensed or certified by the state to provide mental health or substance abuse services to adults and/or children and their families must have people on staff whose jobs are:
- To help you and/or your child understand your rights
- To respond to your complaint if you feel your rights and/or your child’s rights are being limited or violated
- To speak up for you and/or your child and your family’s rights
These staff members are called client rights officers or patient representatives. Each agency, hospital or facility must post information about these staff members in a public place where adults, children and families can see it. The information must include names, office hours, telephone numbers and office locations.