Consumer and Family Toll-Free Bridge Line
One way that the Ohio Department of Mental Health & Addiction Services (OhioMHAS) supports recovery is by employing consumers to provide customer service to other consumers and family members who call a toll-free bridge line.The OhioMHAS Consumer and Family Toll-Free Bridge (TFB) line provides referral and resource information for callers regarding addiction and mental health services, supports and organizations statewide. TFB staff members are peers who often work to help callers find the resources they need, learn about the referral process to access those resources, and understand consumer rights and responsibilities. The goal of this free telephone service is to promote advocacy, independence and recovery for Ohioans with behavioral health issues.
(614) 466-7228 (local)
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Advocacy and Involvement
Several Ohio organizations help people find, sustain and celebrate their recovery. Their work includes advocacy training, public education, leadership development, peer supporter certification training and organizing of statewide events. These groups represent the collective voices of consumers and advocates statewide and seek to promote self-empowerment among people with behavioral health conditions.
Research evidence strongly supports the critical impact that employment plays in promoting recovery. Many consumers of mental health and addiction services desire employment and can locate, obtain and maintain employment if they are given support and guidance from peers and family members.
Assuring that language, race, ethnicity, gender, sexual orientation, customs, values and the traditions of all Ohioans are considered when developing statewide policy, programs and practices is necessary to support recovery and deliver consumer-driven, person-centered mental health and addiction services.
Recovery is facilitated when safe, decent and affordable housing options are provided to Ohioans experiencing mental illness or addiction. These options may include adult care facilities, transitional housing, permanent supportive housing with on-site or mobile services as well as completely independent living arrangements, such as home ownership. The ultimate goal is to provide the highest possible degree of functional living and independence, whatever living arrangement a consumer chooses.