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Concerns About Safety & Quality?
The Ohio Department of Mental Health & Addiction Services and its hospital management team encourage patients and their families to report concerns about the safety and/or quality at any OhioMHAS psychiatric hospital. If you have concerns about the safety and quality at any OhioMHAS psychiatric hospital you are encouraged to contact the hospital management using any of the following means:
Heartland Behavioral Healthcare
Northcoast Behavioral Healthcare
Summit Behavioral Healthcare

Liz Banks - Chief Executive Officer (CEO)

1101 Summit Road
Cincinnati, Ohio 45237

Phone: 1-513-948-3600
TDD: 1-513-948-0441
Fax: 1-513-948-3080

If you are not satisfied with the response to your concerns, you may also contact the OhioMHAS hospital services management:

Karl Donenwirth, Deputy Director of Hospital Services
Ohio Department of Mental Health and Addiction Services
30 E. Broad Street
Columbus, Ohio 43215

Phone 1-614-466-8404
Fax 1-614-466-1571
TDD 1-614-752-9696

If your concerns are still not adequately addressed and since all OhioMHAS hospitals are accredited by The Joint Commission, you may also contact The Joint Commission's Office of Quality and Patient Safety Monitoring at:

Office of Quality Monitoring
The Joint Commission's Office of Quality and Patient Safety Monitoring
One Renaissance Blvd
Oakbrook Terrace, Ill 60181

Phone: 1-800-994-6610
Fax: 1-630-792-5636